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By creating a ticket
  Tickets are question or inquiries that you can create for our specific departments.
  • Customer Service, handles general question(s) regarding your existing order, account status, and or maintenance.
  • Sales Department, handles new orders prior to shipment.  Authorization status on your payment, billing, and unfulfilled or declined orders.
  • Info Department, handles your specific question about an item you are interested.
  • Shipping Department, handles your shipment status.  For example item not received, shipment status.
  • Return an Item Request, (RMA) is department where handles all your return item(s).  For either exchange, store credit, or refund.  You have to create a return request.
    1. Create a new return request ticket.
    2. Our RMA, return maintenance associate will reply with unique RMA number.
    3. Make sure RMA receipt is included inside the return package.
    4. Return the item within the expiration date.  For more details on our return policy click here.
After you have created a ticket, unique ticket number and ticket URL will be sent to your email.  Within the ticket URL, you are able to view status of your ticket, make further inquiries, and attach file to better communicate with us.

In order to use our ticket system, you will need to create an account.  We do not share your account information with anyone, view our privacy policy.

If you do not wish to create a ticket, prefer to send us an email you may do so to the following department.

Advantages of using ticket,
  1. Makes your communication link directly to your existing or future order, so if you have any special request.  We can associate your request to your existing order.
  2. We keeps all communication private, however with unique ticket URL, you have access anywhere internet is available.
  3. We can assist you faster since you pick and choose Department to communicate.
 
 
However if you wish not to use our Ticket system, please send us email to one of following department.

Customer service: Existing Customer Support
Info Department: Information regarding specific Item (make sure to provide style number)
Return Request: To request a return
Sales Department: sales related information
Shipping Department: To track, find, or information regarding your shipping
 
Call US
  General information:

Give us a ring with question or inquiries.
  • Customer Service, handles general question(s) regarding your existing order, account status, and or maintenance.
  • Sales Department, handles new orders prior to shipment.  Authorization status on your payment, billing, and unfulfilled or declined orders.
  • Info Department, handles your specific question about an item you are interested.
  • Shipping Department, handles your shipment status.  For example item not received, shipment status.
  • Return Request, (RMA) is department where handles all your return item(s).  For either exchange, store credit, or refund.  You have to create a return request.
    1. Create a new return request ticket.
    2. Our RMA, return maintenance associate will reply with unique RMA number.
    3. Make sure RMA receipt is included inside the return package.
    4. Return the item within the expiration date.  For more details on our return policy click here.
Our Contacts:

Office: (213) 985-3446

Customer service hours: Monday-Friday 11:30am to 4:00pm, Pacific, California, West Coast Time Zone.